Shipping and Returns
All safes are individually inspected prior to shipping. The size and weight of your safe purchase will determine the shipping method. Ship time is around ten business days depending on availability.
All safes weighing 100 lbs. or less will be shipped via UPS or FedEx Ground.
All safes weighing in excess of 100 lbs. will be shipped via truck to your destination of choice inside the continental United States. Safes shipped via truck will arrive to the specified address and will be lowered to the ground by the trucking company at no additional charge. This service does not include any stairs or steps or inside delivery. The trucking company is only supplied with a hand truck or pallet jack, and is limited to their equipment.
All deliveries weighing over 100 lbs must be signed for at the time of delivery; therefore the customer must be present. The trucking company will not leave a safe if no one is available to sign for the shipment at the delivery address.The trucking company will also charge a redelivery fee of $75.00 or more depending on weight, which will be payable by the customer.
Returned merchandise must be in the orginal box and in good condition. Merchandise may not be returned without our prior approval and the issuance of a Returned Goods Authorization (RGA). When returned, goods and their cartons must be in perfect unused, resaleable condition. All returns are subject to our inspection and approval and a reasonable handling charge. Non-stock, special goods or items fabricated, modified, or cut to size per order are not returnable. To return goods, call VaultandSafe at 877-629-6214 or send us email.
There are NO SHIPPING CHARGES to most of the continental United States. However, in some remote rural areas, islands, toll bridge access areas, union states, ferry tolls, etc. may be subject to additional charges. If any additional charges apply the customer will be notified before shipping. That being said, when it comes to return items, the cost of shipping to the customers location is non refundable and will be deducted from credit the customer will be refunded. Customer will also be responsible for shipping the safe back to the warehouse. No returns will be accepted after 3 days of receipt. No returns on any electrical products.
A restocking fee for undamaged returns will be charged for 20% of the merchandise cost. Damaged Goods If the merchandise you receive is damaged, you must contact the freight carrier for reconciliation. Please inspect all merchandise before signing for it.
Refunds will be via Company check. 15 days on cancellation or returned of goods.
For NSF checks there is an $20.00 Charge Late Fees 2% per month on past due Invoices over 30 Days.
VaultandSafe.com, its employees and agents make no claim that following any or all of VaultandSafe.com’s recommendations or product solutions guarantees in any way that your residence is burglary-proof. Implementation of our common-sense recommendations only improves your chances that an intruder will find your residence unsuitable for break-in.
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